Change Management Conference 2020
skip navigation
Frequently Asked Questions

General Conference Questions

ACMP® Change Management 2020 is the premier, industry leading conference for the change management discipline, serving as the largest international gathering among novice and seasoned practitioners. This annual three-day event is produced by the Association of Change Management Professionals® and it is the must-attend conference for any change management practitioners or professionals seeking to learn the latest trends, discover innovative tools, and understand how strategically adapting change in a fluctuating business environment can create positive solutions.

When and where is the conference?
Change Management 2020 will be held May 3-6, 2020 in Anaheim, Calif., USA at the Anaheim Marriott. All conference activities, with the exception of the Tuesday Night Event, will take place within this property. Please note pre-conference workshops will be offered Sunday, May 3, from 1:00 p.m. to 4:00 p.m. before the official start of the conference. Additionally, there will also be post-conference workshops from 2:00 p.m. to 5:00 p.m. on Wednesday, May 6.
Who can I contact if I have questions about the conference?
Please visit the website first to find most of your answers. If you have further questions, please email
What do I need to bring with me to the conference?
Just yourself with a great attitude, and be ready to learn, network, and have fun! You will receive your name badge and information packet once you check in on site. Prior to arrival, we encourage all attendees to download the official Change Management 2020 App, so you can familiarize yourself with the program, build your custom agenda, see who else is attending, locate the exhibitors, and start making new connections!
What should I wear?
Business casual attire is perfectly appropriate throughout the conference.
Can I receive PMI PDU credits for attending the conference?
Yes, please follow the PMI rules for submitting relevant PDU's for Category B: Continuing Education. Under Category B, PDU credits can be earned by attending relevant educational courses, conferences, seminars, or symposiums by training organizations not registered with PMI. This can include a training offered by an employer, a professional association, or a non-R.E.P. training organization. Please visit PMI’s website for additional information and instructions on how to submit.
Can I earn CCMP™ PDU credits for attending the conference?
Yes, conference session attendance can be counted toward the ongoing maintenance of the CCMP designation. Attending Change Management 2020 sessions along with pre-and post-conference workshops will offer PDU credits. Please refer to the Candidate Handbook for complete details.
Back to Top

Agenda Questions

Where can I find the schedule for the Conference?
An overview of Change Management 2020’s lineup can be found on the Program at a Glance page, and the complete schedule of events will be available on the Full Program page. The Conference begins on Sunday, May 3 with the Opening Reception. The Opening Keynote Speaker will present on Monday, May 4 at 8:30 a.m., and the Closing Keynote Speaker wraps up Change Management 2020 at 1:00 p.m. on Wednesday, May 6. However, pre-conference workshops are available on Sunday afternoon prior to the reception and post-conference workshops begin at 2:00 p.m. on Wednesday afternoon.
When does the Conference begin?
The conference officially kicks off at the Welcome Reception on Sunday, May 3 at 5:30 p.m.; however, pre-conference workshops begin that afternoon from 1:00 p.m. to 4:00 p.m. for attendees looking to jumpstart their Change Management 2020 experience. In addition, first-time conference goers are encouraged to attend the New Attendee Orientation on Sunday from 4:30 p.m. to 5:30 p.m.
What time does the Conference end on Wednesday?
The conference ends at 1:00 p.m. on Wednesday, May 6 in order to allow for outbound travel that afternoon. However, there will be optional post-conference workshops on Wednesday afternoon from 2:00 p.m. to 5:00 p.m.
What topics will be covered at this Conference?
There are dedicated topic tracks to meet the education needs for novice to seasoned practitioners. For additional information, please review the Full Program page.
Do I have to pre-register for sessions?
No, all sessions, with the exception of pre and post conference workshops, are first-come, first-served. Some sessions may have limited seating so please arrive early.
Back to Top

Registration and Payment Questions

What is the cost to attend the conference?
The cost varies depending on several factors: member and nonmember pricing, individual and group registration along with other variables. There are discounts for members, early registration and groups also academic and government discounts available. Please email for details. To view all pricing options, please visit our Registration page.
What is included in the cost of attendance?
Your registration fee includes attendance to all the general sessions, breakouts, and the following: Sunday’s Opening Reception; breakfast, morning break, lunch and afternoon break on Monday and Tuesday; and Wednesday’s breakfast and morning break. It also includes exclusive access to the Conference App.
How do I take advantage of the member rate?
By becoming an ACMP member prior to registering for Change Management 2020, you can immediately gain exclusive access to the member-only rate, take advantage of the professional offerings, and additional conference discounts throughout the year.
Can I register for the conference over the phone?
No, online registrations are preferred to expedite processing and ensure completeness of the form. If you have further questions, please email
Can I use a form of payment other than a credit card?
Credit cards are the primary form of payment for the conference, but there is also an option to pay via check or wire transfer during the registration process. Please complete the payment quickly, to ensure your registration remains active.
When should I register?
The earlier you register, the more you can save on registration rates while guaranteeing your spot at Change Management 2020. There are many benefits for registering early, so please take advantage of these offers.
Can I get a discount for bringing my colleagues?
Yes, registering a group provides a large savings! If you have four or more attendees from your company, then your group can take advantage of discounted pricing. For pricing information, please click HERE.
What is your cancellation and transfer policy?
All cancellation and transfer requests must be received in writing to ACMP. Please send written notice of cancellation by email to: Conference fees are transferable to another participant from the same organization ONE TIME only. The cancellation fee structure is as follows:

Time FrameCancellation FeesTransfer Fees
April 29 – July 31, 2019No FeesNo Fees
August 1 – August 31, 2019$100 processing fee$75 fee
September 1 – November 30, 201925 percent of registration paid$125 fee
December 1, 2019 – February 13, 202050 percent of registration paid$175 fee
February 14 – April 24, 202075 percent of registration paid$225 fee
April 25 – May 1, 2020100 percent of registration paidNo Transfers Allowed
Back to Top

Hotel Questions

Where is the conference located?
Change Management 2020 will be held in Anaheim, Calif. May 3 – 6, 2020 at the Anaheim Marriott. Click HERE for additional details.
How do I book a hotel room?
To confirm your stay at this year’s conference, please use the dedicated Change Management 2020 reservation link to ensure the guaranteed ACMP room rate:

Anaheim Marriott

As a reminder, this rate is limited and based on availability, so please reserve your room early.
Back to Top

Guests and Location Questions

Can my family come with me?
Friends and family are welcome to join you in the city built on imagination, Anaheim, Calif. However, guests and children are unable to participate in conference events; yet, there are countless activities within the hotel and surrounding area. Anaheim boasts something for everyone – theme parks and attractions, vibrant arts and culture scene, sporting events for amateur hobbyists to diehard fans, acres for outdoor enthusiasts, and a multitude of restaurants options.
What types of onsite activities are available?
Located in the heart of the resort district, the hotel features restaurants highlighting fresh California cuisine and locally grown ingredients, a luxurious outdoor pool, fully equipped fitness center, shops within walking distance and much more. Check out the Anaheim Marriott to view all the accommodations and amenity offerings.
Is Internet access available?
Complimentary Wi-Fi will be available within the meeting space.
Back to Top

ACMP and Miscellaneous Questions

Why should I join ACMP?
There are many reasons to join ACMP, discounted pricing for ACMP conferences is just one of the exclusive member benefits. Learn more about all the tools and opportunities our global community of change management professionals has to offer.
What is the process for becoming a volunteer at ACMP?
The strength of any member-driven organization can be directly tied to its volunteers. If you are interested in supporting one of our ACMP committees, please visit ACMP Volunteer Central for additional information.
Back to Top